NDN Group Partners with Shopline to Offer One-Stop E-Commerce Solution

Nowadays anyone can start an e-commerce, but which platform should you use this is the question. At NDN Group we are here to help, combining our knowledge in digital solutions and our latest partnership with Shopline, a leading holistic e-commerce platform which makes running e-commerce easy to manage and scale.

Shopline was founded in 2013 in Hong Kong. In a short period of time, they have expanded their operations to Mainland China, Malaysia, Taiwan, and Vietnam. Currently, employing over 200 people in the region and has over 100,000 merchants. In 2017, they became a Google Partner, the first e-commerce platform from Greater China. Their merchants are from multiple sectors such as apparel, automobiles, electronics, fast-moving consumer goods, food & beverage and more. Agatha, Fujitsu, Shu Uemura are some of their showcases. Their easy-to-use platform provides website design, stock management, analytics, customer service, and delivery.

Before you decide to sell online, you should know what is the objective; which audience you are targeting namely local, regional or global; and what is your budget? These will determine how complex your e-business will be and the kind of support you will need. You will need a solution that is compatible with your goals to avoid disappointment.

If you use a one-stop e-commerce platform, designing the website will be the first task for set up. Don’t worry if you are not familiar with design or programming. Shopline has 22 existing templates you can choose from. If you are feeling adventurous, you can also design your own. Simply drag and drop the functions you want and it will be ready. Their websites are mobile responsive so it will adapt to desktop, mobile, and tablet without any issues.

When the store design is ready, you will need to integrate your products to the inventory system. Shopline provides real-time inventory status. You will know what exactly is in stock and what needs to be replenished. Making it easy for you to respond to competitors and plan your promotion.

Knowing how your products are sold is important. Then you can decide your sales strategies such as what kind of offers to provide and which product to push. You can make all these decisions from Shopline’s powerful analytical tool. Say if you want to retarget customers who only purchased once, you can identify them, send an exclusive offer that’s valid for 48 hours to drive sales. The platform makes it simple for you to identify your target segment and customize promotions.

Above all, payment is crucial in any business. The platform makes receiving payments and making a refund seamless by supporting most of the payment gateways including major credit cards, Alipay, Apple Pay, Google Pay, PayPal, Stripe, bank transfer, PayMe and Faster Payment System (FPS).

Our partner understands customers have a busy lifestyle. They can receive goods at the comfort of their home or if they wish to pick up their order, they can go to specific locations such as 7/11, SF Express centers or smart lockers.

In today’s market, the capability to provide instant customer services can make or break your business. Shopline realizes this and therefore it has provided 24/7 customer service support through AI chatbot. Above all, customers can also get assistance through Facebook Messenger, email and SMS for a hassle-free user experience.

In terms of merchant support, Shopline provides many seminars and tutorials to help brands to improve their business. Say you have an ambitious goal to go global, visit their website and look for guides on how can a brand reach a wider audience in foreign markets and start selling internationally? If you want something more on digital marketing, there are guides on SEO and social media selling too. The tutorial covers endless topics on e-commerce.

Different from other marketplaces, Shopline has a simple subscription plan. If you sell over a specific volume, you will be charged a percentage of each transaction. If you don’t have time to go through the entire set up process by yourself, we are here to help. Through NDN Group and Shopline’s alliance, you will get all the advice and agility you need to win in the fast-paced digital world. Email our team info@ndngroup.com to find out more about the service and kickstart your e-commerce now.

NDN Group and Mobinology Forge Global Partnership to Deliver Enterprise-Grade AI-Powered Chatbot Solution 

Fostering synergy to empower enterprises to drive business growth and innovation at scale  

Leading digital corporation NDN Group and Mobinology, world-class business software developer, today announced a global partnership to deliver enterprise-grade chatbot solution to empower enterprises to accelerate business growth.

Powered by leading artificial intelligence and cloud computing technologies, the industry-leading and end-to-end chatbot solution enables global and regional enterprises with secure, scalable and agile operations, combined with machine learning and data analytics capabilities. The all-in-one chatbot solution defines new pathways for enterprises to deliver seamless and personalized customer experience. Enterprises harness the capability, value and benefits of the chatbot to reach out to hundreds of millions of customers globally.

“Having forged new partnership with NDN Group, our exemplary chatbot solution truly benefits clients looking to go the next level in digital transformation. We are elevating bot technology and innovation as machine learning and artificial intelligence move from novelty to necessity. We are dedicated to pushing the frontier of chatbot innovation, enabling our enterprise-strength solution to offer great value to end-users and bring the customer satisfaction to the ultimate level,” said Kenneth Chung, Head of Sales & Co-Founder of Mobinology.

“We are deeply excited to partner with Mobinology to offer bespoke chatbot solutions to meet enterprises’ unique business purposes, operational requirements and the bot performs multiple roles across diverse industries. We strive to apply next-generation technologies in a smart and innovative way to enable enterprises achieve their business goals and bring manlike conversational experience, alongside excellent scaling and integration abilities.” said NDN Group Chairman Andy Ann.

With the landmark partnership NDN Group leverages its expertise on curating captivating UI/UX design, outstanding conversational flow, distinctive brands’ tones and manners and sound strategy to interact with customers, whereas Mobinology epitomizes its technological innovation on machine learning, Natural Language Processing, data analytics and integration into enterprises’ communication platforms in the front-end and back-end.

The exemplary virtual assistant has enabled business save cost, accelerate response times and enhance customer loyalty – that all are staple of lead generation and enhance transactions and tap into exponential business growth. The AI-powered chatbot streamlines and automates customer services and offer human-like encouragement to accelerate interaction with customers.

NDN Group and Mobinology’s intelligent Enterprise Chatbot Solution offers various distinctive functionalities and capabilities at scale. Immersive Dialogue Flow is charted out to create high-impact customer experience with distinctive Tone of Voice and Manner to reflect enterprises’ branding for fostering maximum customer engagement and loyalty. Enterprises can also leverage Customer Analytics and Insights by conducting in-depth analysis on the conversational journey and understanding end-user behaviour based on data collected. With advanced Natural Language Processing (NLP) supported at the backend, this enables the bot to recognize all forms of language namely Cantonese for businesses to extend global outreach. Above all, closing the last mile with the Call-to-Action feature empowers the bot to use real-time information for accelerating revenue opportunities automatically after conversation with customers.

With all these next-generation features and technologies, enterprises rapidly reinvent, deploy and extend their strategies and applications to create unparalleled competitive edges. The chatbots are customized in industries, namely insurance, banking, automotive, gas and electricity, consume products, retail, property, hotel, aviation, capital markets and many others, irrespective of sizes and regulatory requirements among other things.

About Mobinology

Found in Hong Kong SAR and being as one of the advanced business software solution providers, we are specialized in providing innovative solutions for data-driven marketing and customer engagement. Powered by world-class Artificial Intelligence (AI) and Cloud Computing technologies, our leading AI platform (ELAIN®) and subject matter experts empower customers with advanced technologies to rapidly reinvent, deploy and scale their smart applications to create unprecedented competitive advantages to meet their strategic business needs.

With an established presence in delivering AI applications to enterprises in the area, Mobinology brings a high level of expertise in building and deploying conversational and cognitive applications.

About NDN Group

NDN Group is a major digital conglomerate and investment group focused on building, acquiring, and growing companies in the digital space. Our businesses are involved in a wide range of industries across multiple markets, including artificial intelligence, blockchain, big data analytics, digital media, mobile solutions, social media, e-commerce, e-sports, content development & distribution. Additionally, we also specialize in delivering digital transformation training for major international corporations in order to support the increasing demand for digital experts.